Wavelength Privacy Policy

Overview

This Privacy Notice explains how we collect, use, share, and store information, including personal information, when you use Wavelength Internet service (Service), including any Wavelength equipment required for use of the Service, and when you visit our website (Site).

When you subscribe to and use the Service, we collect the least amount of personal information necessary to provide the Service to you, to improve the Service, to provide customer care, to market the Service and other Wavelength products and services to you, and to understand how our Site is used.

We do not sell any of the personal information we collect through the Service.

We only share information about you with third parties in the limited circumstances described in this Privacy Notice, and most commonly to provide and market our Service to you. We use standard web-based tools that result in information being shared with third parties for advertising purposes, like cookies, beacons, and pixels. We also use third party analytics tools to track the performance of our Sites and our advertising campaigns.

Your web browsing history is your business, not ours. When you use the Service, we use web browsing information to route your traffic to the Internet; we will not collect and sell your web browsing history for marketing purposes.

We strive to protect your information from unauthorized access, use, and disclosure.

The personal information that we collect is your information. You can ask us for a copy of all of your personal information that we currently hold, and we will provide it to you in a timely fashion in a format that you can share with third parties. If you are not a current subscriber, you can also ask that we delete your personal information. Contact us regarding your information at privacy@wavelengthinternet.com.

We will notify current customers of material changes to this Privacy Notice, which will also be updated on this webpage.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees and contractors who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.